HOW IT WORKS |
How does Shell S Pay work?
Shell S Pay is a digital payment option available only in the Shell mobile app. Shell S Pay is a pay-by-bank (ACH system) form of payment that is directly linked to your personal checking account. There are no bank holds or checking fees with Shell S Pay. There are also no annual or monthly fees.
What are the benefits of Shell S Pay?
When you use Shell S Pay at participating Shell stations, you will receive $0.10 off per gallon ($.05 for being a Fuel Rewards member, additional $0.05 for using Shell S Pay), up to 20 gallons. Shell reserves the right to discontinue or alter the terms of this program at any time.
Where can I use Shell S Pay?
Shell S Pay can only be used at participating Shell branded locations to pay at the pump or in-store.
How does my Shell S Pay payment type work?
Your personal checking account is linked to your Shell S Pay account in the Shell App when you sign-up / enroll. You must complete the sign-up / enrollment process where you will securely link your bank checking account to your Shell S Pay account before it can be used.
How do I use my Shell S Pay to pay for fuel or in-store purchases?
You have options and we want to make using your Shell S Pay payment type easy as your preferred method. We offer a few ways to pay. You can utilize one of the following to take advantage of the benefits of your Shell S Pay payment type to pay for fuel or in-store purchases:
- Use within the Shell App at the pump by selecting “Pay at Pump,” when prompted
- Select “Pay Instore” at the counter, and show the QR code to be scanned.
Where can I access receipts for my Shell S Pay purchases?
Receipts for Shell S Pay purchases can be viewed in your ShellApp. From the Home screen > tap “More” on the bottom right, then select “Transactions & Receipts”
How do I get started?
You can also check your bank account monthly statement online or in print to see Shell S Pay transactions that have been recorded on the personal checking account you have associated with Shell S Pay.
GETTING STARTED |
How do I get started?
Download the Shell App and create your account. Then from the Home Screen, go to "More" > “Payment Methods” > “Add Payment method” > Mobile Checking (Shell S Pay)” > and follow the prompts to securely connect your personal checking account and authorize your Shell S Pay account set up.
What if I don't have a checking account?
Currently, only active, personal checking accounts from US banks can be used with Shell S Pay. Savings, money market, corporate, foreign, prepaid, and other types of bank accounts cannot be used with Shell S Pay.
How quickly will my Shell S Pay account be ready to use?
Most personal checking accounts can be connected instantly through the sign-up / enrollment process. Once your Shell S Pay account is active, you can start using it for payment at participating Shell locations.
Why is there a small deposit and small withdrawal of a few cents in my checking account?
With Shell S Pay, your linked personal checking account information must be validated to ensure the routing and bank account numbers have been correctly added. When you’re unable to link your personal checking account through Plaid, banking information must be entered manually. There will be a small deposit and a small withdrawal to your personal checking account. Once you see these amounts in your bank account, log back into Shell S Pay in the Shell mobile app and follow the prompts to enter those amounts. Your Shell S Pay account is not activated until this deposit verification process has been completed.
How do I know when I can start using Shell S Pay?
Once you have completed the setup process, you will receive email confirmation that your Shell S Pay is ready to be used for payment. You can also go into your Shell App and open the Shell S Pay payment method to see if it is available for use. Lastly, Shell S Pay should be visible in your Shell App wallet, with the option to make it your preferred payment method.
What do I do if my Shell S Pay isn't working?
Ensure you have completed the setup process and received confirmation that your Shell S Pay account is ready to be used for payment. If you are still having issues using your Shell S Pay, please contact our customer service team via live chat (see right) or email us at s_paysupport@paywithspire.com.
MORE INFO |
What if I don't want Shell to have my bank information?
Shell does not access, keep, or store your bank account information. Setup is done through Pay With Spire, Inc. with your personal bank to authorize and securely connect your Shell S Pay account to then be used for payment.
Who is Pay With Spire?
Pay with Spire is a modern payments platform that allows merchants to offer secure, branded pay-by-bank solutions directly to their customers. Setup is done directly through your personal bank to securely connect your account.
What happens if I don't have sufficient funds in my bank account?
Transactions for an ACH program like this can take a few days to hit your bank account. If your account does not have funds at the time of settlement, there will be fee(s) applied to your account that will be re-attempted for payment via electronic means. If this is not successful, your account will be suspended, and the transaction and fee amounts placed in collections. It is also possible that your bank may assess you a fee for services, such as overdraft protection. Pay with Spire is not responsible for any fees incurred as a result of payments returned by your bank. Please see Section 5 of the Shell S Pay Terms and Conditions here.
Is there a hold on my bank account?
There are no holds on your bank account with Shell S Pay.
Do you check my credit score when I enroll in Shell S Pay?
There are no credit score checks required to enroll in Shell S Pay. Use of Shell S Pay is not based on your credit history and will not impact your credit history, assuming the funds in the account you associated with Shell S Pay are sufficient to cover the purchases you make.
Will you sell or share my personal information?
Pay With Spire prioritizes the security of your data. We do not sell or disclose any information to a third party. The data you provide is only required for identity verification purposes and is kept in a secure environment. For more information, please refer to the Shell S Pay Privacy Policy.
How many checking accounts can be connected to a single Shell S Pay account?
Only one (personal) checking account can be used per Shell S Pay account.
How do I change the checking account connected to my Shell S Pay account?
Please contact our customer service team via live chat (see right) or email us at s_paysupport@paywithspire.com.
How do I view my Shell S Pay transactions?
Transactions can be viewed in the Shell App, under "Transactions & Receipts."
How do I cancel my Shell S Pay account?
Please contact our customer service team at 855-767-8555.